Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. We will continue to grow to meet the needs of our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouses will be shipped by International Shipping and e-Packet method depending on the country where you live.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How are shipping costs calculated?
We do offer FREE shipping on all orders! We won't charge you for the shipping costs.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location but it normally takes between 2 to 4 weeks to receive your order. This doesn't include our 2-5 day processing time.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer will process the orders, which takes an additional 2–5 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouses to the destination. Most of the orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 10 and 20 business days to arrive at their destination but can take longer from time to time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.